By visiting and shopping at DianhuaTaiwan you accept these Terms and Conditions.
 
The use of this website is expressly conditioned on your acceptance of all terms and conditions stated herein and any other place on this website. DO NOT USE THIS WEBSITE OR ANY DianhuaTaiwan PRODUCT OR SERVICES if you do not accept all the terms and conditions stated herein and at other places (including but not limited to: Frequently Asked Questions, Privacy Policy) on this website.

It is a federal AND state offense to purchase any product or service by fraudulent means. Products and/or services purchased on this website shall not be used for any unlawful purpose. By using our website, you represent that you are at least 13 years old. Persons who are at least 13 years of age but under the age of 18 may only use our Websites with legal parental or guardian consent. Accordingly, you agree that you are at least 18 years of age or older or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in the Terms and Condition; otherwise, please exit the Website.

By using DianhuaTaiwan's services the user accepts the rates, terms and conditions identified on this website. DianhuaTaiwan may change or modify the Terms from time to time without notice other than posting amended Terms on this Website. DianhuaTaiwan reserves the right to change, modify or discontinue, temporarily or permanently, the Website (or any portion thereof), including any and all content contained on the Website, at any time without notice. You agree that DianhuaTaiwan shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.

Whenever you provide us information on our Website, you agree to: (a) provide true, accurate, current and complete information and (b) maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is, or we have reasonable grounds to suspect that it is, untrue, inaccurate, not current or incomplete, DianhuaTaiwan may without notice suspend or terminate your access to our Website and refuse any and all current or future use of our Website (or any portion thereof). Please select a password that would not be obvious to someone trying to guess your password, and change it regularly as an added precaution. Furthermore we recommend you use a different password from the email account as an additional security measure. You are responsible for maintaining the confidentiality of the password and account, and you are fully responsible for all activities that occur under your password or account identification. You should make every effort to safeguard your account data. DianhuaTaiwan is not responsible for lost or stolen account data or unauthorized use. You agree to immediately notify DianhuaTaiwan of any unauthorized use of your password or account or any other breach of security.

Credit/debit card fraud is a criminal offense. At DianhuaTaiwan we use automated and manual systems to confirm proper credit card authorization, including having DianhuaTaiwan representatives call persons who have signed up for DianhuaTaiwan services. We also track every transaction. Information related to fraudulent transactions, including but not limited to IP addresses, detailed transaction records and email addresses is collected. The information will be provided to appropriate law enforcement officials consistent with applicable law when required to assist in the prosecution of any persons attempting to commit fraud on DianhuaTaiwan websites or in using or accessing DianhuaTaiwan services.

DianhuaTaiwan is the sole owner of the information collected on this website. We will not sell, share, or rent this information to a third party for marketing or any other purposes. We collect, retain, and use only the information that is necessary for you to administrate your DianhuaTaiwan account to enforce our rights under these Terms and Conditions, or as otherwise required by applicable law. Therefore, it is required for you to provide certain information upon using portions of our websites. Such information includes your name (either your name, company, or organizations name), address, phone number, email address, and other information gathered through the applicable process.

DianhuaTaiwan does not store credit/debit card information. DianhuaTaiwan websites communicate over Secure Socket Layer protocol to ensure protection of your personal data. DianhuaTaiwan however shall not be responsible for the security of your data or for fraudulent use of credit card to make purchases on this website, nor shall DianhuaTaiwan be obligated to make refunds or to provide any compensation where such fraudulent use occurs. DianhuaTaiwan will actively cooperate with law enforcement authorities in prosecuting anyone who uses this website or products/services sold over this website for unlawful use. DianhuaTaiwan is not responsible if the card holder's issuing bank does not authorize online transactions.

DianhuaTaiwan is committed to customer satisfaction and offers 100% money back guarantee. DianhuaTaiwan will refund the amount for any unused product to any customer who is dissatisfied with its services. The refund policy applies only for claims received by DianhuaTaiwan within 60 days of the purchase date of the affected product.. Any promotion or discount applied to an order for which a refund is provided will be deducted from the amount of the refund.

By calling our Customer Service you agree that the call may be recorded for quality assurance or training purposes. The recordings may also be used in the remote event of fraud investigation. However, we do not sell, share or rent any of the audio recordings made during our order verification process or during standard customer queries; except that we may share such recordings with law enforcement as required by applicable law or legal process.

DianhuaTaiwan MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, WHETHER BY FACT OR BY OPERATION OF LAW, IN CONTRACT OR TORT, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR USE OR PURPOSE OR REGARDING THIS WEBSITE, THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED IN THIS WEBSITE, OR ANY PRODUCT OR SERVICE SOLD OR PURCHASED THROUGH THIS WEBSITE.

DianhuaTaiwan may discontinue, change, or suspend any aspect of the website or any product or service offered by DianhuaTaiwan at any time. DianhuaTaiwan may change, discontinue or suspend the availability of any database, content, feature, or product of the website. DianhuaTaiwan may impose limits on features, including services, use or restrict your access to parts or to the entire website without notice or liability.

In no event shall DianhuaTaiwan, its employees, officers, representatives, service providers, suppliers, licensors, and agents be liable for any direct, special, indirect, incidental, exemplary, punitive or consequential damages, or any other damages of any kind, including but not limited to, loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with (i) the use or inability to use the websites or the content, materials, software, information or transactions provided on or through the websites, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the websites or the content, materials, software, information, products, or services on or available through the websites, (iii) the cost of procurement of substitute goods and services resulting from any products, data, information or services purchased or obtained or messages received or transactions entered into through or from our website; (iv) unauthorized access to or alteration of your transmissions or data; (v) statements or conduct of any third party on our website; (vi) the delay or failure in performance resulting from an act of force majeure, including without limitation, acts of god, natural disasters, communications failure, governmental actions, wars, strikes, labor disputes, riots, shortages of labor or materials, vandalism, terrorism, non-performance of third parties or any reasons beyond their reasonable control; or (vii) any other matter relating to our website, even if DianhuaTaiwan or its authorized representatives have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the website and/or website-related services is to stop using the website and/or those services.

Dispute arising from purchase on this website or relating to this agreement, if not settled by the parties in good faith, may at their discretion, be submitted for arbitration to American Arbitration Association (AAA) at their offices in Georgia. All disputes, including interpretation of Arbitration Award shall be subject to laws of State of Georgia, and jurisdiction shall reside with Federal and State Court in Georgia. Prevailing party in the dispute shall be entitled to, in addition to any damages or relief, to reasonable expenses and attorney fees from the other party.

You agree not to file a credit card or debit card chargeback with regards to any purchase made on the website but instead try to resolve the issue with the service provider - DianhuaTaiwan. If you do not remember making the purchase - call the number on your statement next to the charge.
In the event that you breach this agreement and file a chargeback, upon a resolution in our favor of the chargeback by either the credit card issuing bank, the credit/debit card processor or by VISA or MASTERCARD, you agree to reimburse us for any costs incurred in researching and responding to such chargeback, including without limitation, our actual costs paid to the credit/debit card processor or our banks and the reasonable value of the time of our employees spent on the matter, as determined in our discretion in good faith.
In the event that a chargeback is placed or threatened on a purchase, we also reserve the right to report the incident for inclusion in chargeback abuser database(s). We use various credit reporting agencies and will send a default notice to them upon receiving a fraudulent order and/or chargeback. This in turn will seriously affect your credit rating. We are under no obligation to mark the debt as paid, even after we receive further payment to rectify the situation. We use several credit reporting agencies from Australia, United States, New Zealand, United Kingdom and several countries in Europe. In the event of a chargeback or in the event any payment is declined or not timely made, we reserve the right to suspend the affected services until payment in full is made.

These Terms and Conditions may be available in multiple languages; in the case of a conflict between any other language version and the English language version of these Terms and Conditions, the English language version shall always control.

• Illegal, abusive, threatening or fraudulent purposes;
• Using the service for actions which may be interpreted as harassing, defamatory, slanderous, deceptive, indecent, pornographic, libelous, invasive of another's privacy, or racially, ethnically or otherwise offensive, hateful or abusive, death threats, terrorist threats and any other uses related to terrorism;
• Providing altered, deceptive, or false information about the identity of the sender or the origin of a message or phone call;
• Sending mass unsolicited messages, or other types of abusive, unsolicited, or other mass automated communications, including, but not limited to: viruses, worms, Trojan horses, rootkits, password crackers, adware, or any other computer programs that may damage, interfere with, secretly intercept or seize any system, program, data, or personal information;
• Attempting or helping other people in any of the activities mentioned above.

• Rates may vary and are subject to change without prior notice.
• Toll free restrictions: DianhuaTaiwan US Toll Free Numbers are available for use in US Continental only (48 Contiguous State and DC). They cannot be accessed from Alaska, Hawaii and Puerto Rico;
• Calls made from payphones are available only through Local Access Numbers.
• DianhuaTaiwan has multiple access numbers available. Please refer to our websites to verify a complete list before buying the service.
• Calls made in the US using the Toll Free Access Number will incur an additional charge. Please refer to our websites for charges related to Toll Free Access Number calls made from outside the US.
• By using the Local Access Numbers the user accepts the charges for the local call he made to our number imposed by his telephone provider company.
• All the rates on the website are calculated on the Highest Denomination of the Calling Plans.
• Calls are billed in increments of one minute, with fractions thereof rounded up to one minute.
• All sales are final. PIN numbers, once credited are non refundable, non transferable and non exchangeable. PIN numbers have no cash value.
• PINless is not a default feature and once the customer chooses to set his phone number for PINless dialing he is responsible for all the calls placed from that number; if the customer shares his phone with someone else we strongly recommend not to use this feature.
• Customer can activate Automatic Recharge for his account; once this feature is activated the customer agrees to the charges that will apply on the credit/debit card when his balance drops below the set amount; the customer will select the amount he wants to be added on his account when activating Automatic Recharge; Automatic Recharges are considered customer activities.
• Call details provided by the customer service of the carrier regarding the usage of a prepaid phone are final and will be considered authentic record/proof about the usage of the plan.
• Call history from the customer's account is available for the last 30 days.
• The Voice Credit balance of your account becomes inactive after a 6 month period of inactivity (no call or no order registered in the last 180 days). If you wish to reactivate your Voice Credit balance please contact our Customer Service team. All such actions will be confirmed via email. Please note we are not obligated to refund you the remaining balance left in your prepaid service account.

• DianhuaTaiwan will use commercially reasonable efforts to make access to Web Call available to the user through the required access protocols, but makes no warranty or guarantee that the user will be able to access Web Call services at any particular time or location.
• DianhuaTaiwan is not responsible and will not offer any refunds for any loss you may incur in case of mistyping the recipient's phone number or entering incorrect information.
• Customer will be charged from his Voice Credit balance for each SMS processed by DianhuaTaiwan. A refund will be offered only in the remote cases when DianhuaTaiwan is notified by its providers that the SMS was not sent.
• Web Call is a service purely designed for residential usage. Any unauthorized commercial use of the service is expressly prohibited.
• The customer agrees to abide by all applicable local, national and international laws and regulations. By way of example, and not as a limitation, the customer agrees not to:
• Use the service in connection with chain letters, junk SMS messages, spamming or any unsolicited messages (commercial or otherwise);
• Transmit through the service, associate with the service or publishing with the service unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature.

• Thank You Points will be awarded only if the referred and referee accounts belong to different users.
• A referral order will be deemed invalid if the order is placed by a customer that already exists in our database according to company criteria. The account details of the new customer must contain valid and unique information in order to be considered a new account.
• No Thank You points will be awarded for orders placed using coupons.
• Thank You points not used within 180 days since they have been issued will expire.

• Any data packages which are not activated within thirty (30) days of purchase shall expire without any refund.
• Any eSIM which is not used within twelve (12) months of allocation may be canceled and you may be required to place a new order and install a new eSIM, if no other expiration period is specified.
• Travel eSIMs for the US remain active for 60 days after the data pack has expired. If there is no order or usage during that 60-day period, the Travel eSIM will expire.

• If the Travel eSIM cannot be installed and used due to a technical problem originating from DianhuaTaiwan.com, the customer has the right to request a refund or a change.
• Refund requests must be submitted within thirty (30) days from the date of purchase, provided that extensive troubleshooting has been conducted and activation is no longer possible.
• It is crucial for the customer to cooperate promptly in resolving the issue; otherwise, the refund may not be granted.
• Each data package has its own validity period, and no refunds will be provided for any remaining data when the validity period expires.
• No refunds or compensation will be issued for charges incurred from alternate phones, alternate SIM cards, hotel phones, or any other charges not directly related to the customer's Travel eSIM product.
• In cases of fraudulent purchases, DianhuaTaiwan.com reserves the right to refuse any refund if there is evidence of abuse, violation of terms and conditions, or any fraudulent activities associated with using Travel eSIM products and services.
• Once the eSIM is installed by the customer, it will be considered as used, and no refunds will be provided for accidental purchases.

Contacting the Website
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